Registration & Login


What is Viola Corporate?

Viola Corporate is a web and mobile app featuring an online business account to enable businesses to have their own sort code and account number to receive client payments and to pay supplier invoices. An integral feature includes the card management account that uses Virtual and Physical prepaid cards to enable businesses to control their employee expenses in real time. The cards can be used worldwide across all merchants accepting Mastercard®.

Both the business and employees can only spend money that has been topped up into the accounts, so before using your online business account and card management account you need to make sure there are enough funds in the account.

The funds in the Viola Corporate Mastercard® account are not bank deposits and do not earn interest.

 

Is registration free on Viola Corporate?

There is a monthly fee for the online business account of £6 per month and a monthly fee of £7 for each card.

If you require more than 26 cards, then the monthly card fee is reduced to £6 for each card. If you need over 50 cards, the monthly card fee is £5 for each card. Please note a 12-month subscription applies.

 

How can I Register for my Viola Corporate account?

Firstly visit www.violacorporate.com. Just enter your Business and personal details and create a password. We will then send you a One Time Passcode (OTP) to your registered email address. Input the OTP when requested and create your Viola Passcode.

To ensure your account is super secure, we ask for your Company information along with your personal identification details. Once these documents have been verified your Viola Corporate Account is ready for use.

What documents should I provide to verify my account?

You will need to provide information from a Government issued documents such as a valid passport or driving licence for all directors, authorised persons and persons with significant control.

In some instances, we may request a copy of the actual document to carry out our checks.

How will I know if my verification documents have been accepted?

We will send you a confirmation email that your identification has been accepted or not.

If for any reason your documentation has not been verified, we will explain why and may offer you an alternative option to help you open your account.

Do I have to install any special software on my computer or phone?

No special software is required. Viola Corporate uses your regular Internet browser and app installation.

Is Viola Corporate a secure account to use?

Viola Corporate is secure and uses the highest level of encryption. Every Viola Corporate transaction is password protected and guarded with our advanced encryption, so you always have peace of mind while making payments.

Who is eligible to apply?

Any business owner/director who is a UK resident and is at least 18 years.

Do I need a bank account to register on Viola Corporate?

No Viola Corporate can be used as an alternative to traditional banking.

I have entered the wrong Verification Code. What do I do now?

You will be allowed 3 attempts to enter the correct OTP Code. After that, you must regenerate the Code using the ‘Resend OTP’ option.

I did not receive a Code; how do I create my account?

Request again by clicking on “Resend OTP” on the screen.

Is it compulsory to tick “Accept Terms of Use” checkbox?

Yes, The Terms of use for the Viola Corporate are linked to our Web Site “www.violacorporate.com”. This link will give you the opportunity to review our “Privacy” and “Refund Policies”. If you do not check “Agree with Terms of Use”, you cannot proceed with the “Continue” button to create an account with Viola Corporate.

How can I gain access again, once the application is fully closed (Logout)?

You will be required to initiate the login process again. Administrators login into www.violacorporate.com and select login. Employees with cards can log into their phone app using biometric or passcode.

What if I Logout from the Screen?

Once you Logout from the screen, the user will be disconnected from the app & must log in again to gain access.

Can I have multiple cards?

Yes, you can have multiple cards under one Viola Corporate Account.

Where can I use my Viola Corporate card?

You can use your Viola Corporate across all merchants. Wherever you see the Mastercard acceptance mark, including shops, restaurants, at ATMs etc, you can make online and over the phone purchases. You will also have a unique sort-code and account number enabling you to pay bills directly from your account.

Where can I see my Viola Corporate account information?

You can check your account by accessing it securely through the Viola Corporate web page.

Once you have logged in you will get all the information regarding your online account, card management account and employee cards. You will also be able to move funds, set up beneficiaries, view history, block cards, see employee receipts.

Transactions on My Account

What if I have been overcharged or charged for transactions I didn’t make?

If you dispute a transaction that has been processed on your Viola Corporate Account contact our Customer Support Team on 02921 281818 or email support@violacorporate.com. A Unique case number will be raised, and we will get back to you within 24 hours with a solution.

You should contact us as soon as possible without undue delay after noticing that any transaction posted to your card account is unauthorised, has been posted in error or is otherwise incorrect. We will refund the amount of any transactions that our investigations show was not authorised by you, provided you have acted with reasonable care, kept your card secure, not disclosed your Passcode or security details to anyone else and not acted fraudulently. We may charge you a process Fee.

You may be entitled to claim a refund if the transactions were:

  • Not authorised under this agreement;
  • We are responsible for a transaction which was incorrectly executed by us; or a pre-authorised transaction which did not specify the exact amount at the time of its authorisation and the amount charged by a supplier is more than you could reasonably have expected, considering normal spending patterns on the card or the circumstances of the transaction.

Can I cancel a transaction I have made?

Authorisation for a transaction cannot be withdrawn. We may charge you a process fee if a transaction is revoked by you. (See the Fees and Limits).

Can I pay for things in a foreign currency?

Your card is denominated in GBP. If you make a purchase or an ATM withdrawal in any other currency, we will convert the sum into GBP using the prevalent exchange rate on the day they process the transaction, this may differ from the actual date of the transaction. An international transaction fee will apply to each of these transactions.
(See the Fees and Limits).

Any changes in the exchange rate used to convert foreign transactions will be made immediately.

Will you ever block a transaction without asking me?

We may refuse to pay a transaction:

  • If we are concerned about the security of your card or account or we suspect your card or account is being used in an unauthorised or fraudulent manner;
  • If enough funds are not held on your account at the time of a transaction to cover the amount of the transaction and any applicable fees;
  • If there is a negative balance on your account;
  • If we have reasonable grounds to believe that you are not using the card or account in accordance with these Terms of Use;
  • Because of errors, failures (whether mechanical or otherwise) or refusal to process a transaction by merchants, payment processors or payment schemes.

If we refuse a transaction, we will inform you immediately, if we can, unless it would be unlawful for us to do so. You may correct any information we hold which may have caused us to refuse a transaction by contacting Customer Support email support@violacorporate.com or call 02921 281818.

I have transferred an amount, but it is not reflected in the recipient account.

Check your balance and transaction history. If the transaction is not visible in the recipient transaction history and balance. Please contact our Customer Support Team Support email support@violacorporate.com or call 02921 281818.

What is Move Funds?

Move Funds is an electronic transfer of money from one card/account to another account/card. (See the Fees and Limits).

How can I transfer money from one card to another card?

Click on the card that you want to move funds from, click move funds, specify the amount you wish to move and confirm. The funds will then be credited back to the card management account so that you can re-allocate them to your chosen card when required.

Card Management

What happens if I enter an incorrect pin?

If you enter an incorrect pin multiple times while making a purchase, your Card may get blocked, preventing further usage. In this case, please email support@violacorporate.com or call 02921 281818.

What happened if I am unable to credit my accounts?

If you are unable to top up either your online business account or your card management account please email support@violacorporate.com or call 02921 281818.

What should I do if I haven’t received my Viola Corporate Mastercard®?

You will receive a Viola Corporate Mastercard® & Pin within 10 working days from the requested date. If you haven’t received your card in 10 working days, contact our customer support team email support@violacorporate.com or call 02921 281818.

Does my Viola Corporate Mastercard® work as soon as it arrives?

As soon as you receive your card, you must log into your app and activate it. Please follow the quick and easy steps received with your card.

Before you use your card, you must first ensure that funds have been credited.

Can I cancel my Viola Corporate Account?

You may cancel Your Card and Card Account by contacting Customer Services. We will not charge you a cancellation fee. As Viola Corporate account is a 12-month subscription we will inform you of any outstanding fees. We will require you to confirm your wish to cancel in writing. This will not entitle you to a refund of any Transactions You have made (authorised or pending) or charges incurred in respect of such Transactions.

Could my Viola Corporate Account be cancelled by you?

We may cancel your card and this agreement by giving you at least 60 days’ notice. We may also cancel your card immediately if:

  • You are in breach of our cardholder terms and conditions
  • You violate, or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of your card or card account
  • We have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity
  • We can no longer process your transactions for any legal or security reason or due to the actions of any third party
  • You refuse to co-operate in an investigation or to provide adequate identity or security information or documentary evidence for verification when requested
  • We have reason to believe that your card, card account or conduct poses a security, credit, fraud, business or a risk to our reputation
  • We need to do so to comply with applicable law or regulation or Mastercard rules
  • We are required to do so by any applicable regulatory body, or
  • You fail to pay any fees or charges that you have incurred or fail to repay any overspend incurred on your card account.

My Card is blocked. How can I retrieve it?

Please call email support@violacorporate.com or call 02921 281818.

I am not able to use my card at a POS (point of sale), what do I do?

Check your application and your balance, if the balance is less than the transaction amount and fees, request your administrator to Top-up your card.

Additionally, you may want to check the restrictions on the card.

How can I change the name on my Viola Corporate Mastercard®?

Contact customer support at support@violacorporate.com or call 02921 281818.

Can my Viola Corporate Mastercard® be used for transactions while travelling?

Yes, you can use the virtual/physical card for transactions while travelling. (See the Fees and Limits).

Customer Support

How do I contact Customer Support?

You can email us at support@violacorporate.com or call 02921 281818

  • Monday to Friday: 09:00 – 17:00

What if my Viola Corporate Mastercard® is lost or stolen?

If you lose your card or it is stolen, or you suspect that someone else has found out your Passcode or password.

Please lock your card from either your Viola Corporate dashboard or app, please also change your password and passcode.

If your card is stolen you must tell us immediately email us at support@violacorporate.com or call 02921 281818.

Your card will be cancelled immediately. If, after reporting a lost card, you subsequently find the card, you must not use it.

If you ask us to do so, and if you provide information and assistance that we request from you, we will investigate any disputed transactions or misuse of your card.

If the investigations show that any disputed transactions were authorised by you, or you have acted fraudulently or with gross negligence (for example by failing to keep your card, security details or PIN secure or by failing to notify us without delay on becoming aware of the loss, theft, misappropriation or unauthorised use of the card).

Then we will not refund the transaction amount and will charge you a fee of up to £75 for any loss we suffer because of the use of the card. If the investigations show that you have not acted fraudulently or with gross negligence.

Your maximum loss or liability to us for any unauthorized transaction will be limited to £75 and we will refund the amount of any transactions entered after we receive your notification.

Bereavement Help and Advice

When you have lost someone close to you, organising their finances will be the last thing on your mind.

Our trained advisers are here to help you through this difficult step. They can talk you through the process and provide help on what to do regarding accounts. Below you will find all the helpful information you need; plus, the next steps you can take.

Your next steps
Step 1 – notify us after a bereavement either by email  support@violacorporate.com or call 02921 281818

Step 2 – What you will need

  • 2 forms of identification, one showing your name, one showing your address.
  • The original Death Certificate.
  • Any cards to help us protect the accounts.
  • Any Grant of Probate/Confirmation, Letter of Administration.

Once we have seen the necessary identification and paperwork, we can normally release funds held within 10 working days.